David Fergen is a customer engagement expert with over five years of experience in community management, support, and gamification. With a background in the games industry since 2016, he has worked with major studios before transitioning into the business world. David has a proven track record of driving engagement, having increased employee participation by over 50% and boosted productivity by 1,500% within a year through a gamification program. Passionate about fostering positive and thriving communities, he specializes in designing and managing successful engagement initiatives that bring people together.